Support¶
Contact¶
Email [email protected] for:
- product support;
- privacy requests;
- security reports;
- abuse reports; and
- DPA requests.
Do not send credentials, private keys, recovery codes, or unnecessary customer content.
Response targets¶
These are operating targets, not a contractual 24-hour SLA.
| Request | Target first response |
|---|---|
| Standard support | One business day |
| Production-impacting issue | Same business day |
| Security or abuse report | Same business day |
| Privacy request | Acknowledgment within one business day; completion follows applicable law and contract |
Security report¶
Include:
- affected product and release;
- a short impact statement;
- reproduction steps;
- relevant event or request identifiers; and
- a safe contact method.
Do not open a public issue before GaugeWright can triage the report.
See Incident response and Security and trust.